Orders
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order ships, tracking information will be sent to the email or contact information provided with your order. Use the tracking link to follow your shipment.
CAN I CHANGE OR CANCEL MY ORDER?
Contact NurtureAid as soon as possible after placing your order. If the order has not entered fulfillment or shipped, we will do our best to accommodate your request.
I ENTERED THE WRONG DELIVERY ADDRESS. WHAT SHOULD I DO?
Contact us immediately with your order number and the correct delivery address. Address changes may be possible before fulfillment begins.
Shipping & Delivery
WHAT DELIVERY OPTIONS DO YOU OFFER?
Available delivery options and shipping charges are shown during checkout based on your order and delivery destination.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery time depends on product availability, your location, and the shipping method selected. Estimated delivery information is provided during checkout and with your shipment tracking.
DO YOU OFFER FREE SHIPPING?
Yes. NurtureAid offers free shipping on qualifying orders over $100. Orders below the free-shipping threshold will show the applicable shipping charge during checkout.
Returns & Refunds
CAN I RETURN AN ITEM?
Returns are subject to our return policy. Because many NurtureAid products are personal-care or hygiene items, certain products may not be eligible for return once opened. Please review the return policy before opening an item if you believe a return may be necessary.
HOW DO I REQUEST A RETURN?
Contact NurtureAid Customer Care with your order number and the item you would like to return. We will review your request and provide return instructions if the product is eligible.
WHEN WILL I RECEIVE MY REFUND?
Once an approved return is received and inspected, the refund will be processed to the original payment method. Your bank or card issuer may require additional time for the credit to appear on your account.
Payments
WHAT PAYMENT METHODS DO YOU ACCEPT?
The payment methods currently available for your order are displayed securely during checkout. Select the option that works best for you before completing your purchase.
IS ONLINE PAYMENT SECURE?
Payments are processed through Shopify's secure checkout system. Payment information is handled through the secure checkout process rather than being entered directly into the NurtureAid website.