Refund policy
Returns, Refunds and Cancellations
Your comfort and confidence are important to NurtureAid Care Supplies.
Health and Hygiene Products
For health, hygiene and product-integrity reasons, protective underwear, briefs, cleansing products, wipes, underpads, gloves, barrier creams, skin protectants, personal-care kits and other intimate-care products are final sale and cannot be returned or exchanged.
Please carefully review all product descriptions, quantities, measurements and size ranges before ordering. If you need help choosing a product or size, contact NurtureAid Customer Care before placing your order.
Damaged, Defective or Incorrect Orders
Final sale does not prevent us from correcting an error. If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us within seven days of delivery.
Include your order number, a description of the problem and clear photographs of the product, packaging and shipping carton. After reviewing the claim, NurtureAid may provide a replacement, refund or other appropriate resolution. Do not discard the affected product or packaging until we have completed our review.
When NurtureAid confirms that an item was damaged, defective or shipped incorrectly, NurtureAid will be responsible for any approved replacement or return-shipping cost.
Other Eligible Returns
Products not designated as final sale may be returned within 14 days after delivery. Items must be unused, unopened, undamaged and in their original manufacturer packaging with all seals, labels and accessories intact.
Customers are responsible for approved return-shipping costs. Original shipping charges are nonrefundable unless the return resulted from a NurtureAid error or a verified product defect. Returns sent without prior authorization may not be accepted.
Order Cancellations
Cancellation requests may be submitted within one hour after an order is placed. A cancellation request is not guaranteed if processing, packaging or fulfillment has already begun.
Contact Us
To request assistance, please contact NurtureAid Customer Care and provide your name and order number.