Shipping Policy

Last updated: October 31, 2026

Order Processing

In-stock orders are generally processed within one to three business days, excluding weekends and recognized holidays.

Processing time is the time required to prepare an order for shipment. It is separate from carrier transit time.

Orders placed during promotions, holidays or periods of unusually high demand may require additional processing time. We will notify you if a material delay affects your order.

Shipping Charges

Eligible orders with a merchandise subtotal of $100 or more receive free standard shipping.

A standard shipping charge of $12.99 applies to eligible orders under $100.

The qualifying subtotal is calculated after discounts and before taxes. Any applicable shipping charge is displayed at checkout before payment is submitted.

Special destinations, expedited services, oversized shipments or orders outside our standard service area may have different charges when displayed at checkout.

Delivery Estimates

Estimated delivery dates are provided for convenience and are not guaranteed. Carrier delays may occur because of weather, holidays, service interruptions, incorrect addresses or circumstances outside NurtureAid’s control.

Tracking information will be provided when available. Tracking activity may take time to appear after a shipping label is created.

Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address.

Contact NurtureAid immediately if an address correction is needed. We cannot guarantee that an address can be changed after processing or fulfillment has begun.

Additional shipping charges resulting from an incorrect, incomplete or undeliverable address may be the customer’s responsibility.

Delayed or Unavailable Products

If we cannot ship within the communicated timeframe, we will provide notice and, when required, offer the choice to accept the delay or cancel the affected order for a refund.

Delivered but Missing Packages

If tracking shows that a package was delivered but you cannot locate it:

1. Verify the shipping address on your order;

2. Check all entrances, secure locations and parcel lockers;

3. Ask household members, neighbors or building management;

4. Allow one additional business day because carriers occasionally mark packages delivered before final placement; and

5. Contact the carrier and NurtureAid Customer Care.

NurtureAid will assist with an appropriate carrier inquiry, but resolution depends on the available tracking and delivery documentation.

Damaged Shipments

Inspect your package promptly. If an order arrives damaged, incomplete or incorrect, contact NurtureAid within seven days of delivery.

Include your order number and clear photographs of the shipping carton, label, packaging and affected product. Retain all items and packaging until the review is complete.

Order Cancellations

Cancellation requests may be submitted within one hour after an order is placed. Cancellation is not guaranteed after processing, packaging or fulfillment has begun.

Contact

NurtureAid Care Supplies LLC
Email: support@mynurtureaid.com
Toll-Free Customer Care: 1 (833) 292-2555
Website: mynurtureaid.com